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Freda Jobson, an 86 years old woman, suffers from a debilitating disease called the Alzheimer’s disease. Jobson used to stay at a residential care home called Keldgate Manor.
But after a video taken by a hidden camera showing caregivers mocking and mishandling Jobson was released, Jobson had to be taken to the hospital for proper care, the Metro reports.
After this horrifying incident, Jobson and her family received a long letter from the Care Quality Commission apologizing for what happened to Jobson and sending their condolences.
The only problem is, Jobson, although frail and weak and naturally old, is still alive.
The letter reads:
“Keldgate Manor and your mother, Freda Jobson, and the Care Quality Commission
“I am the Deputy Chief Inspector, for Adult Social Care and have been aware of your concerns around the care of your mother, Freda, whilst she lived at Keldgate Manor in Beverley, and your recent meeting with Ros Sanderson and Tanya Stokes on 21 November 2016.
“I am sorry to hear about the unacceptable practices and the experiences of your mother, Freda, and your family at Keldgate Manor.
“Please accept my condolences on the passing of your mother as I recognize how the events continue to upset you and your family.
“I understand that following sentencing the three carers involved were referred to the Disclosure and Barring Service by the provider of Keldgate Manor.
“The NHS Humber Foundation Trust also commissioned an investigation into the failings and I understand you have been given a copy of the report of their investigation.
“You will also be aware, that in response to your complaint, the Care Quality Commission carried out an inspection to Keldgate Manor in 2015. I understand that Ros has shared with you CQC’s internal review of the inspection process and we have identified a number of failings:
“The inspection was not planned effectively and did not identify all relevant lines of enquiry.
“We did not re-rate the service and this meant the rating that was in the public domain was incorrect.
“During the inspection, you met with the inspection manager at the time who promised regular contact with you. This didn’t happen and we found they left the Commission’s employment without passing on this relavant information to the Inspection Manager, Ms. Tanya Stokes, who took over the location of Keldgate Manor, on her inspection team’s portfolio.
“On behalf of CQC, please accept my sincere apologies for the failings identified above and for any distress and upset this may have caused your family.
“As part of learning from the internal review at CQC, we have reinforced messages to inspectors about the importance of robust planning and of reflecting the correct rating.”
Jobson’s daughter, 51 years old Maddie Jobson, was aghast by what they had written. She said, “We found the letter to be extremely insensitive. How can you make such a mistake? It’s disgusting.”
Maddie continued, “The CQC is supposed to be a big body, and it’s there to protect vulnerable people. You’d have thought they’d have checked to see a person was still alive before sending out a letter offering condolences to the family.”
A spokesperson for Care Quality Commission released a statement in response to the grave error made:
‘We would like to apologize unreservedly for the letter that went out to the family of Freda Jobson in which we erroneously offered condolences.
‘We have contacted the family directly to apologize and are looking into how this happened.”
The three caregivers, identified as Tracy Priestley, Danielle Snowden, and Sophie Hinchsliff, would mock Jobson’s screams for pain and would occasionally tie a bandage on her head. Then, they would pretend that Jobson was a witch who practiced black magic, according to Metro.
All three of them pleaded guilty for ill-treating and voluntarily neglecting a patient without capacity to take care of itself. They were sentenced to complete unpaid work, order to compensate 4,500 UK pounds to Jobson and a three-month curfew for Priestley. They were tried at Hull Crown Court.
Debbie Westhead, deputy chief inspector for Care Quality Commission, sent her apologies for the complete lack of care Jobson received. Although she insisted that the quality was “good,” the home for elderly people was actually rated as “requires improvement.”
